Refund Policy
Refund, replacement, and order issue guidance for T-Rex Dosing research materials.
Research Material Handling
Due to the nature of research materials, opened, used, tampered-with, or improperly stored products may not be eligible for return. Eligibility is reviewed case by case based on order status, product condition, and support records.
Order Issues
If there is an issue with an order, contact support with the order number, product name, photos when applicable, and a clear description of the issue. This helps us review the order efficiently.
Refunds And Replacements
Approved refunds are returned to the original payment method when possible. Approved replacements are shipped according to current fulfillment availability. Processing times may vary by payment provider, carrier, and order review status.
Incorrect Or Missing Items
If an order arrives with an incorrect or missing item, contact support promptly with the order number and package details. We will compare the order record with fulfillment information and determine the appropriate resolution.
Carrier Delays
Shipping delays caused by the carrier do not automatically qualify an order for refund. If tracking indicates a carrier issue, we will review the carrier status and assist with the next available step.
Before Requesting A Refund
Please contact support before initiating a payment dispute. Most order issues can be reviewed faster when support has the order number, tracking information, and product details.
Research Use Only
All products are provided for qualified research purposes only. Products are not intended for human consumption, clinical use, diagnosis, treatment, or prevention of disease.